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terms

 

 

payment

ona accepts payment in euro and us dollars. you can choose the currency you would like to pay in on the top of each page. all of our prices are originally set in euro, the official currency of lithuania. prices are then converted into usd according to the exchange rate valid on the first weekday of the current month. for the convenience of our customers, we do not normally edit our prices to reflect daily exchange rate fluctuations. however, in the event of a considerable jump or drop in the exchange rate, we may adjust prices accordingly. 

payment for ona purchases can be made by credit card via cardinity, through internet banking via paysera, or by bank transfer.

 

shipping to addresses in lithuania

 

there is a €3 flat rate for shipping to addresses in lithuania. we deliver orders by courier within 1-2 business days, provided that other shipment terms are not specified in the product page. if you have an urgent question regarding delivery, please contact us!  

 

shipping to addresses outside of lithuania

 

there is a €10 flat rate for shipping to addresses outside of lithuania. we dispatch orders via national post within 1-2 business days, provided that other shipment terms are not specified in the product page. delivery time depends on the destination, but we suggest you allow for 15 business days just to be safe.

 

customs, duties and taxes

when ordering from ona, the recipient is the importer of record and must comply with all laws and regulations of the destination country. although we always ship door-to-door, your order may be subject to import taxes, customs duties and fees levied by the destination country. additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. as the recipient, you may also be responsible for customs clearance in the destination country. customs policies vary widely from country to country; you should contact your local customs office for further information. when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

privacy policy

when you make a purchase or start a wish list with ona, we require that you register. this allows us to process your transactions more efficiently, and also helps up to improve customer service. when making a purchase, additional information is necessary [shipping and billing address] so that your purchase can be processed and delivered. all archived information is maintained in a secure and safe environment. telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to be added to our mailing list. 

the information you provide is used strictly for the purposes stated, and is not shared with any third parties.